Privacy Policy
Privacy Policy
Last updated: 08/01/2026
Shift & Paws (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you access our website and use the Shift & Paws platform.By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information
When you use the Shift & Paws platform or submit forms on our website, we may collect personal information including:namecontact details (email address, phone number)clinic or professional informationemployment or professional detailsinformation provided during onboarding and vettingsubscription and billing detailsPayment information is processed securely by third-party payment providers (such as Stripe). Shift & Paws does not store credit card details.
1.2 Automatically Collected Information
When you visit our website, we may automatically collect information such as:IP addressbrowser type and versiondevice informationpages visited and time spent on the sitereferring URLsThis information is used to help us understand how users interact with our website and improve platform performance.
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
2. How We Use Your Information
We use collected information to:
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assess applications and conduct vetting of clinics and professionals
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operate and manage the Shift & Paws platform
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manage memberships and subscriptions
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communicate with users
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improve our website and services
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comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell, trade or rent personal information. We may share information with:
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service providers required to operate the platform (e.g. website hosting, payment processing, analytics tools)
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professional advisers where necessary
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regulatory authorities if required by law
All third parties are required to handle personal information securely and in accordance with privacy laws.
4. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure, including:
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secure systems and hosting
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restricted access to personal data
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regular security updates
While we take reasonable precautions, no method of data transmission over the internet is completely secure and we cannot guarantee absolute security.
5. Access, Correction and Your Rights
You have the right to:request access to the personal information we hold about yourequest correction of inaccurate or incomplete informationrequest deletion of your personal information (subject to legal and operational requirements)opt out of non-essential communicationsRequests can be made by contacting us using the details below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and the updated version will apply from the date of publication.
7. Contact Us
For privacy enquiries or requests, please contact:hello@shiftandpaws.com.au